Can "Force Wrap-up" be restricted so it only applies to certain agents rather than everyone?

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Answer

Confirm this for your specific release before assuming it's configurable — restricting Force Wrap-up on a per-agent basis has not generally been an available function, so treat an all-or-nothing setting as the current reality rather than looking for a hidden per-agent toggle.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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