Is there a built-in screen to look up a customer by phone number rather than by customer ID?

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Answer

Check for a dedicated contact-search capability before assuming you need a custom lookup — a screen covering leads, accounts, contacts, and communication methods (including phone numbers) has been available out of the box, even though it may search across the whole record rather than one specific field at a time.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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