The IFS Print Agent (.NET version) Windows service crashes on startup with a fault in KERNELBASE.dll, and it's unclear whether a 32-bit vs 64-bit mismatch is the cause since only one 'Dot Net installation version' is offered on the Add-Ons page.

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Answer

In a confirmed case, this wasn't a 32-bit/64-bit architecture issue at all — granting the Windows account the print agent service runs under full administrator privileges resolved the crash. If the Print Agent service is crashing on startup with a generic module-fault error like this, checking (and if needed elevating) the privileges of the Windows account the service is configured to run under is worth trying before assuming it's an architecture-compatibility problem.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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