A newly created Customer in a new Company doesn't appear as selectable when trying to create a Customer Order for a specific Site, even though the Customer record itself was created successfully.

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Answer

Check whether a proper Address record with the appropriate Sales Address Information has actually been created for the customer on the Address page — a Customer without a correctly set-up Sales Address commonly isn't selectable for Customer Order entry at a given site, even though the base Customer record exists and looks otherwise complete.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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