Creating a Credit Invoice from Invoice Plan Details fails with 'Customer has expired. Check expire date,' even after removing what looked like the relevant Inactive Date from the customer record — the error persists.

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Answer

Check the Expire Date field specifically on the Customer record's Order tab — this is a different field from Inactive Date, and it's the one this particular validation actually checks. Removing or clearing an Inactive Date elsewhere on the customer doesn't address this error if there's still an Expire Date set on the Order tab; clearing that specific field resolves it.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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