Customer Order CustomsValue isn't transferring through to the Shipment Line's CustomsValue field on the pro forma invoice, even though it's documented as inheriting from the Customer Order — how do you get this transfer (and ideally the whole value) to populate reliably and automatically?

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Answer

Two things need to be true for CustomsValue to actually transfer from Customer Order Lines to Shipment Lines: the Customer Order Line's CustomsValueCurrency field also needs to be populated — CustomsValue alone isn't enough, since IFS only performs the transfer once a currency is set alongside it — and if you want both fields populated automatically rather than entered manually, you'll typically need a Custom Event plus a workflow that generates CustomsValue on the order line, plus a second workflow that populates CustomsValueCurrency on the order's Delivery section. Only once both fields are actually populated does the data flow through to the Shipment Lines as expected.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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