After upgrading to 24R1, the Request Work Tasks screen shows no tasks at all (even newly created ones), and scheduling in Dispatch Console reports the application user doesn't have access to Work Task.

All FAQ questions / Field service management (FSM/PSO)

Answer

This isn't a general upgrade regression — other confirmed upgrades to the same release track show Work Tasks displaying normally, so check the affected user's own access setup specifically: verify they're part of at least one Access Group under the relevant Service Organization, since Work Task visibility and scheduling access are governed by that Access-Group membership; something in the upgrade process may have surfaced (or reset) a gap in a specific user's Access Group assignment that happened to not matter before, rather than the upgrade itself breaking Work Task access platform-wide.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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