A custom event's action logs successfully in Application Messages, with the correct recipients and body text, but the email itself never actually arrives — where else should this be checked?

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Answer

If the event action itself completed and logged in Application Messages, the actual sending problem is almost always downstream, in the Mail Sender connector configuration under Setup IFS Connect — most commonly an incorrect username/password on that connector, or a security-protocol mismatch (needing TLS or SSL where a different setting is configured). It's also common for the mail relay/Exchange server itself to need to be configured to allow anonymous relay specifically from the IFS application server's IP, since IFS may not be using a dedicated mailbox account to authenticate — check both the connector credentials/protocol and whether the receiving mail server actually permits relay from the IFS server before assuming the event configuration itself is at fault.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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