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An external system's token requests started failing after a credential rotation — where do we start?

Answer

Separate an authentication failure from an authorization failure first — they need different fixes. A failure right at the token request (before any API call happens) almost always means the new secret isn't what the client is actually sending yet, not a permissions problem. See authenticate and get access.

Work through these checks

  1. Identify the failed boundary: the token endpoint or the later business API request. Record sanitized status/error details without copying secrets or tokens.
  2. Compare the token URL, client identity, grant type, and active secret reference with the approved environment configuration. Check that the running client has loaded the rotated value.
  3. Request a new token using the supported flow. If it fails, investigate the identity-provider response before changing business permission sets.
  4. With a fresh token, call the smallest permitted operation. If token issuance works but the API denies access, investigate audience, identity, and grants separately.

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