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Creating a new Routing Rule fails with 'ROUTECONDITION.ROUTE_CONDITION.ROUTE_TYPE must have a value,' even though APPLICATION_MESSAGE has clearly been entered as the Route From value on the relevant queue.

Answer

Check whether the Route From value was typed in directly rather than genuinely selected from its dropdown list — even if the typed text matches the intended option exactly, like 'Application Message,' the underlying Route Type code value isn't actually set unless the value is picked from the dropdown itself. Re-selecting the value from the actual dropdown, rather than typing it in, resolves this specific error.

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