Emails sent through some IFS mechanisms (subscriptions, document sharing) work fine, but emails from a specific custom Event Action never seem to go out, with no obvious error visible. How do you diagnose where in the pipeline it's failing?

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Answer

Trace the expected flow step by step: the Event Action (type Mail) should create an Application Message, which gets queued, and the queued Application Message is what actually invokes the Mail Sender to push the email out to SMTP — any Mail Sender-side problem would normally show up as an error on that Application Message. If you can't find any Application Message being created at all for the event you expect to fire, the most likely causes are that the event action isn't actually triggering (check its condition logic and whether it's active) or a broader environment issue worth raising with IFS Support, rather than a Mail Sender configuration problem specifically.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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