Is it possible to send SMS notifications from IFS Applications 10 (for example, texting a customer when a Mixed Payment is approved), and how is this generally set up?

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Answer

Yes — configure an SMS Sender under IFS Connect Configurations, using a gateway account from a supported SMS gateway provider (Clickatell is a commonly used example). The standard documented pattern for this is built around the 'Configure SMS Send Functionality for Escalation Handler' setup, which establishes the SMS Sender and gateway connectivity — the same underlying SMS Sender configuration can then be reused for other event-driven SMS notifications beyond just Escalation Handler, such as notifying a customer via a custom event when a payment is approved.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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