After migrating to Aurena, several SQL-data-source-based Lobby elements in a specific lobby show no data at all in Aurena, even though the equivalent underlying data is clearly present and visible in IEE. What commonly causes Lobby elements to show blank in Aurena specifically, when the same data source works fine elsewhere?

All FAQ questions / Platform, Aurena, and customization

Answer

This is commonly a permissions issue specific to how Aurena evaluates access, rather than a problem with the SQL data source itself or the lobby element's configuration — the logged-in user's role/permission set may be missing a grant that IEE doesn't strictly enforce for the same view but that Aurena does check. Review and correct the permission set(s) assigned to the affected users so they include whatever access the lobby element's underlying SQL data source actually requires; granting the missing permission resolves the blank-data symptom without needing any change to the lobby element or data source definition itself.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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