Connecting the Business Reporter Excel add-in to an IFS Cloud environment fails with a 'client not found' error, even after adding an IAM user and configuring the Business Reporter system parameters.

All FAQ questions / Reporting and analytics

Answer

This points to the dedicated IAM client for Business Reporter not being set up in the environment yet — Business Reporter needs its own registered IAM client (separate from a regular user account), configured per IFS's Setup IAM Clients documentation. The client name used has to be an exact match to what's specified in that documentation; a naming mismatch there is a common, easy-to-miss cause of this specific 'client not found' error.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

← Browse Reporting and analytics questions