Sending an email from the PDF/print dialog of an Order Report works fine when logged in as IFSAPP, but fails for an ordinary end user — permissions and events for this all look correct. What actually determines the sender/from address used?

All FAQ questions / Reporting and analytics

Answer

By default, the Order Report/print dialog's email uses the logged-in user's own email address as defined on their Create User record as the sender address; if that specific user's record doesn't have an email address populated, it falls back to whatever email address is configured on the Mail Sender connector instead. If sending fails specifically for one user (or a class of users) but works for IFSAPP, check whether those users actually have an email address populated on their own user record before assuming it's a permissions or event-configuration issue.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

← Browse Reporting and analytics questions