A newly created user, granted the same permission sets that work fine for existing users, gets 'Database error occurred. Contact administrator' on specific Aurena projection calls (like GetIdentificationByCardEnabled) that work fine for other users — what's different about this new user?

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Answer

Check the length of the new user's username/identity — Aurena has been confirmed unable to correctly handle usernames longer than 15 characters, which causes an internal function to silently return a null value and surface as this generic database error on certain projection calls. Shortening the username to 15 characters or fewer resolves the error.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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