Is there a way for a user to self-service reset a forgotten password from the IFS login page (having it emailed to their registered address), rather than needing an IT support ticket every time, given how often this happens with an offshore team working in shifts across multi-week login gaps?

All FAQ questions / Security and access

Answer

There's no built-in self-service 'forgot password, email me a reset' flow on the standard database-authentication login screen — the Change Password option that does exist still requires the user to correctly enter their current (old) password first, which doesn't help if they've genuinely forgotten it. A true self-service reset-and-email flow isn't a standard out-of-the-box feature and would require custom development (a custom API/procedure to generate a new password and email it) if you want a real self-service option on top of the standard login screen — or, more durably, moving to SSO/an external identity provider removes password-reset tickets from IFS entirely, since password management shifts to that identity provider.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

← Browse Security and access questions