The CRM Panel Outlook Add-In gets stuck in a login loop when using Azure AD authentication — pressing Log In opens the Azure AD page, credentials are entered successfully, but it just returns to the CRM Panel's own Log In screen again (Database authentication works fine for the same user). What's the fix?

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Answer

Have the affected user log into the Aurena web client via Azure AD at least once first, before trying the CRM Panel Outlook Add-In. The very first time any user authenticates to Aurena via Azure AD, a one-time secondary confirmation prompt appears (confirming access to the specific App ID) — the CRM Panel Outlook Add-In has no built-in handling for that extra prompt, so if a user has never completed it via the full Aurena web client first, the Add-In's own login attempt silently loops back to its login screen instead. Completing that one-time confirmation via a normal Aurena web login first resolves the Add-In's login loop.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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