A Streams notification meant to alert whoever is set as the Responsible user on a Change Order Action can't actually be routed to that user — the only fields available on the object are a Responsible ID (an employee/person number) and Responsible (a display name), neither of which the notification mechanism can send to directly. How can the notification actually reach that specific user?

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Answer

Resolve the Responsible identifier into an actual system User ID by calling Person_Info_API.Get_User_Id against the Responsible/Responsible ID attribute value, rather than a name-lookup method — this returns the genuine User ID a Streams notification can actually be addressed to. This only works correctly if the underlying Responsible attribute genuinely stores a person/responsible identifier value that Get_User_Id can resolve; if that specific object's Responsible field stores something else, the same general technique, finding the right API method to convert whatever identifier the field stores into a genuine User ID, still applies, just via a different specific API call.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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