A workflow trigger doesn't fire when the record was created by a background job instead of a user action.

All FAQ questions / Workflows and automation

Answer

Background-job-created records can commit differently than interactive ones, and a trigger's timing (before/after) interacts with that — confirm the trigger's timing and the job's commit behavior together rather than assuming triggers are job-agnostic. See find and configure the workflow trigger.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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