Is there a way to change or customize the format of an email message before it's sent out automatically by the system?

All FAQ questions / Workflows and automation

Answer

Yes — go to the specific Event Action responsible for sending that email for the relevant event, and update its subject/content configuration directly there; email formatting for system-triggered emails is configured per Event Action rather than through one central email-template setting.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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