On Apps9, background job interfaces occasionally fail with an 'object has been modified by another user'-style error, and there's a manual process to resend failed items, but it's often overlooked since nobody's notified when a job actually lands in a Warning or Error state. Is there an event that can notify when a background job finishes in one of those states?

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Answer

Yes — build a Custom Event on the TRANSACTION_SYS_LOCAL event/table, which tracks background job transaction state, with an Event Action that emails both the IT/support team and the specific user who generated the error whenever a background job transaction lands in a Warning or Error state. This both helps stop the same user from repeatedly triggering the same recoverable error unnoticed, since they're now directly notified and can take follow-up action, and surfaces genuinely larger systemic problems to the support team for proper investigation.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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