Previewing a Crystal Quick Report through Crystal Web Service (CWS) in IFS fails with 'Failed to load database information' in the CWS logs, even though CWS itself was configured following the standard documentation.

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Answer

This kind of database-information-loading failure, especially on a client machine that ALSO has Crystal Reports Developer installed locally, commonly indicates a Crystal runtime-library version mismatch — the developer-edition libraries installed for report design work can silently overwrite or shadow the runtime libraries that Enterprise Explorer actually needs at print/preview time. Reinstall the Crystal Report Runtime specifically from the Add-ons page on the affected client machine and restart Enterprise Explorer afterward — this resolves this exact mismatch-driven error.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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