The exact same Crystal report works fine in one IFS instance but fails in a second instance with 'No PDF report returned from Crystal Web Service,' and the CWS log shows 'The table could not be found' for a specific table — every OTHER Crystal report works fine in both environments.

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Answer

Check whether the IFSPRINT database account has access granted to the specific Company/Site that report's data belongs to — in one confirmed case, granting IFSPRINT the IFSAPP_ALL permission set, giving it the same broad company/site access the application owner has, resolved this exact symptom. The report-rendering account's own company/site access, rather than the report definition, layout, or Crystal Web Service configuration itself, was the actual missing piece, which is why only reports touching that specific company/site data were affected while every other report continued working normally.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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