A newly added Business Representative doesn't appear in the Representatives list in Calendar Sync Configuration, even though the representative record itself was created correctly.

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Answer

Check whether that representative has the EXCHANGE_SYNC_USER permission set granted — a representative missing that specific permission set won't appear as selectable in Calendar Sync Configuration, and granting it resolves the visibility issue without needing any other setup change.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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