Integrations and APIs FAQ — page 2
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288 questions · page 2 of 8
What does the Trace Path parameter on an IFS Connect sender actually do, since the documentation says very little about it?
Connectivity/outbox messages are stuck in Released status and aren't progressing, with no obvious cause and no recent configuration changes.
Is there a way to produce a derived output format (like CSV) automatically at the moment a report is printed, rather than only through a separately scheduled export job?
Where can the JSON template/schema for a specific outbound EDI message (like a customer order response or an e-invoice) be found for building an integration?
Can an inbound email (for example, a voicemail notification from a phone system) directly trigger a process in IFS, like automatically creating a Case?
Can Script A Rest (SAR) skip just the failing row in a CSV file being processed and log the error, rather than halting the entire file on the first error?
Calling `COMMAND_SYS.Mail` directly (for example, from an Execute Online SQL action) ignores the sender that's explicitly passed in, even though the same sender works correctly through a standard E-Mail event action.
Application Messages sent from a Custom Event Action's Application Message action all use the NOTIFICATIONS queue, and a routing rule to redirect them to a different queue fails with a queue-mismatch error.
Configuring OAuth 2.0/Client Credentials authentication for a mail sender against Office 365 keeps failing while trying to retrieve the OAuth2 mail token.
Calling an entity-based OData path (like `/int/ifsapplications/entity/v1/SomeEntity.svc`) fails with `ODP_SERVICE_IS_NOT_ACTIVE`, even though the equivalent projection-based path works fine.
Passing a Bearer authorization token as a custom HTTP header (rather than through a Routing Address's built-in Authentication Method) when calling an outbound REST endpoint from PL/SQL results in a 401 Unauthorized, even though the header appears to be built correctly.
Is there a way to embed a working link to a specific record (like a case or MRB) inside the body of an email sent from a Custom Event Action, the way older on-premise event actions could?
Calling the standard `ReqWorkTaskServices` integration API to create a request work task fails, with an error referencing an attribute (like `ReportedBy`) that doesn't even appear in the documented request payload.
How can a custom outbound XML file generated via `Xml_Record_Writer_SYS` from PL/SQL include a proper `<?xml version="1.0" encoding="UTF-8"?>` declaration as its very first line, since there's no direct parameter for it on the package's element-writing calls?
Connectivity_Sys background database processes show as Scheduled, but clicking through to Background Jobs never shows any actual job running, and it's unclear how to make one appear.
Is there an equivalent to how Application Messages let failed inbound BizAPI integrations be monitored and reprocessed, for inbound REST API integrations in IFS Cloud?
A REST Routing Address needs to authenticate using a client certificate/private key pair, but pasting the key into a Keystore and referencing it via `ssl:KeyStoreId`/`ssl:KeyStorePwd` in Additional Headers fails with an SSL socket factory error.
Calling an external REST endpoint from PL/SQL via the REST sender API and then trying to read its response body back out (like extracting an access token) by matching on message text or timing is unreliable — is there a more dependable way to correlate a specific response back to its request?
A third-party low-code integration tool (like Crosser) gets a 401 Unauthorized calling a standard (non-integration) IFS projection with the same IAM client/credentials that work fine in Postman and against integration projections.
A newly added Business Representative doesn't appear in the Representatives list in Calendar Sync Configuration, even though the representative record itself was created correctly.
Calling IFS REST APIs from a browser-based Swagger UI (built from an OpenAPI spec imported from API Explorer) fails with a CORS error.
Calling a bound action on an entity with multiple bound-entity-set parameters from Boomi's REST Connector returns a Bad Request, even though the identical call works fine in Postman.
Is there a way to expose all the columns from a parent and child custom logical unit together through a single GET endpoint, without building a full custom Projection Configuration?
Calling a bound action from Boomi that requires a bound-entity-set parameter (like an ObjKey extracted from a previous step) returns an error, even though the entity set name itself is set correctly.
Is there a way to open an IFS Cloud Aurena page (like creating a new service request) from an external system with fields pre-filled, so a user doesn't have to re-enter data the external system already has (like a customer and address)?
Connecting to NotifyMe from IFS Cloud fails with "there is no active version for [notifyme]" even though the IAM Client for it is already enabled.
A custom event using `Plsql_Rest_Sender_API.Call_Rest_Endpoint_Json_Sync` starts failing after previously working fine, with no obvious code or configuration change — is this a platform regression tied to the release?
Sending a Stream Message through the StreamSubscriptions projection's FndStreamMessages entity set via REST works fine when the recipient is IFSAPP, but fails with an error when the recipient is set to a real IFS user.
Is there a way to schedule a query's results (like one already built as a Quick Report) to be sent as a CSV or XML file to an SFTP location via IFS Connect, rather than only being able to schedule it as an emailed report?
Can an OData query filter on the contents of an array-type reference (like counting or filtering elements within a child array), the way OData 4.0's Lambda operations are supposed to support?
Is there a way to format an address for printing (like in an emailed document generated from custom PL/SQL) without the extra blank lines that come from concatenating empty address-field lines together?
A custom Java transformer chained after a core XSL transformer in an IFS Connect routing address subtly corrupts file content in a way that's hard to pin down, even though the transformer's logic looks correct and works in isolation.
An IFS Connect File Reader fails routing-rule identification for inbound files because the filename includes a variable timestamp, making an exact filename match unworkable.
Where can the NoteId linking a Customer record to its related DocumentText records be found, since it isn't stored anywhere visible on the CustomerInfo entity itself?
A Script A Rest (SAR) call to an action requiring a precondition (If-Match/ETag) header fails with `ODP_MISSING_PRECONDITION` (428), even though the same call works fine in Postman with the header manually supplied, and SAR only exposes one header parameter slot.
What are the supported ways to connect an on-premise system to FSM (Field Service Management) when it's hosted on IFS Managed Cloud, since a direct customer-initiated VPN tunnel isn't something Managed Cloud FSM supports?
Passing a custom callback function to `plsql_rest_sender_api.call_rest_endpoint` (rather than the `_empty_body` variant) fails with a wrong-number-or-type-of-arguments error inside the platform's own common callback handler.
An outbound Application Message calling a REST endpoint stays stuck in "Waiting" status with a connection-timeout error, even after manually suspending and restarting it.
Is it possible to run multiple versions of the same IFS REST API side by side (like `.../projection/v1/...` and `.../projection/v2/...`) so external integrations can target a specific version via the URL?
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