Is there a way to open an IFS Cloud Aurena page (like creating a new service request) from an external system with fields pre-filled, so a user doesn't have to re-enter data the external system already has (like a customer and address)?

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Answer

There's no fully generic mechanism for this across every page, but some Assistants specifically support passing initial field values through their own URL parameters — for example, an assistant's URL can include an $action=InitConfig{...} query segment naming specific fields (like a Customer ID) to pre-populate. The exact list of supported parameters for a given assistant is defined in that assistant's own client-model fragment file, so check the specific assistant's fragment (or its technical documentation) to see what it accepts before assuming a field can be pre-filled this way.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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