Photos taken through a mobile touch app (like Incident Reporter) upload and connect successfully for some users but silently fail to save for others, with the connection and configuration otherwise looking identical — what's commonly the missing piece?

All FAQ questions / Mobile and service touch apps (MWO/MRO)

Answer

This is typically a missing document/media-related permission grant on the affected users' permission set, rather than a connectivity or app-configuration issue — check that the specific document/attachment-related grants needed for touch-app photo uploads are present on those users' permission sets (comparing against a working user's permission set is the fastest way to spot which one is missing), since photo saving in these apps depends on more than just the general touch-app connectivity grants.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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