Mobile and service touch apps (MWO/MRO) FAQ
Browse questions about mobile work and service applications, device behavior, and synchronization. Note the mobile application, client version, and server release when investigating a similar symptom.
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Release note: These answers include IFS Cloud and older IFS Applications topics. Confirm the product and release mentioned in each answer. They are written explanations, not procedures verified in an IFS environment.
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31 questions · page 1 of 1
Returning a repaired part on a repair-and-return work order fails with a serial-issued-to-task error.
Large attachment content (like a signature) captured on mobile doesn't show up correctly in a generated document.
Can a statement-type eForm question show multiple lines instead of just one?
Can crew-based work be transferred into a pool so multiple crews can pick it up, the way individual pool tasks work?
A mobile time-entry sync fails with an "actual start is later than" style database error, but only for some accounts.
Can navigation between work task steps in a newer mobile maintenance app be configured, the way an older mobile app allowed?
A signature captured through a Mobile Work Order (Aurena Native) app, stored as a CLOB larger than roughly 32,767 bytes, converts to a BLOB without error but doesn't render in Crystal Reports — signatures under that size threshold work fine.
Can a custom attribute be added to a Notify Me push notification (e.g. showing a custom Purchase Order header field on the PO Approval notification)?
Is there a way to make a Work Task Step mandatory in Mobile Work Order (MWO) — i.e. force a mobile user to explicitly set it to Done or Cancelled before they can complete the overall assignment?
A standard field that exists on the core entity (e.g. Reference No on the JT Task entity) is available to add to other pages, but doesn't show up in the field picker when configuring a Mobile screen — even though several custom fields on the same entity work fine there. Why would one specific standard field be excluded?
Is it possible to run IFS Print Agent on a local laptop and print a label to a Zebra mobile printer connected over Bluetooth, rather than through a server-based Print Agent setup?
Is IFS Cloud's ScanIt mobile app supported on Android 4.4, for older handheld devices (like Falcon X4) that can't be upgraded to a newer Android version?
A configured Notify Me notification has a Reject-type action, and it would be useful to show a pop-up letting the user pick a rejection reason (and optionally add a description) instead of always sending a static reason value — is that possible?
Is there a way to change a Notify Me notification's icon (its 'icon-status-id') based on which action the user takes, when the documentation doesn't cover this for configured notifications?
A custom notification built for Notify Me has an HTML List Template and a working SQL Statement (the notification count is correct, no errors), but the list itself shows only empty rows with no visible text.
Aurena's 'browse for media' option on a tablet used to offer both a camera option and a file browser, but after an Android OS update, only the file-browse option appears — the camera option seems to have disappeared entirely.
Does using the Aurena Notify Me mobile app require installing a Touch App Server, or is that only needed for the older Touch Apps?
For firewall planning, which server actually needs outbound/inbound internet access when using Touch Apps — the on-premise Uplink component, or the Touch App Server (TAS) itself?
Aurena Notify Me was configured following the official setup documentation, but logging into the mobile app still fails — what else needs to be checked?
Searching an app store for 'Aurena' or 'IFS Cloud' to find the Aurena native mobile app (used for barcode scanning) doesn't return the right result — what should actually be searched for?
What permission-set grant is needed to enable the UI Designer for a Mobile Work Order (MWO) user, so they can adjust the mobile layout?
Photos taken through a mobile touch app (like Incident Reporter) upload and connect successfully for some users but silently fail to save for others, with the connection and configuration otherwise looking identical — what's commonly the missing piece?
Upgrading from IFS Apps9 to Apps10, with field technicians already using the IFS Time Tracker 9 iOS app against an Apps9 TAS (Touch Apps Server) — does the corresponding Time Tracker 10 app work against Apps10, and does the TAS itself need to be separately obtained again?
Is Touch Apps' Trip Tracker (used for expense reporting) being phased out in favor of Aurena-based Mobile Expense, and if so, what setup is required to do expense reporting on a mobile device through Aurena?
Running handheld WaDaCo scanners currently on Android 7, would upgrading to Android 8 devices work correctly with IFS Touch Apps?
The mWorkOrder sync monitor shows 'DB_SWITCH_SESSION: Could not switch database proxy session to user [username]' with over 200 queued transactions stuck waiting to send from Mobile to IFS. The user's database account had gotten locked and has since been unlocked, the IFSSYS proxy user setup is confirmed correct, and Oracle profile idle time is unlimited, but the error persists on the sync monitor.
A Mobile Sync Rule's initial-query XML, using an inline expression like `@expression[now()+days(-30)]` directly as a constraint's value to filter to roughly the last 30 days, fails during mobile device initialization with 'String was not recognized as a valid DateTime.'
On Apps9, Touch Apps server resources for a locally installed Touch App Server could be downloaded via a 'Cloud connection status' option in the customer portal — this option no longer seems to exist for Apps10. Where are the equivalent resources found now?
Can Apps8-era mobile apps (MWO on Apps8) run correctly on Android 10 devices?
Where can minimum or recommended hardware specs for running the Aurena client be found, specifically to identify viable low-end tablet hardware for a rollout?
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