An Object Connection between two screens (e.g. Incident and Work Order) is correctly configured and lets you select and link records on the Connected To tab, but the RMB 'Object Details...' option to jump to the connected record's own screen is missing in one environment, even though the exact same setup works in other environments on similar update levels — what's worth checking first?

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Answer

Since the configuration itself is confirmed correct (it works elsewhere on comparable versions), test the same scenario logged in as the Application Owner in the affected environment before assuming it's a broader bug — if Object Details appears correctly for the Application Owner but not for the regular user, that isolates it to a permission/access gap specific to that environment rather than a genuine functional or version issue with the Object Connection setup itself.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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