Platform, Aurena, and customization FAQ — page 10
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582 questions · page 10 of 15
A newly created custom page isn't visible to a user even though that user has full access granted through the relevant permission set — what else typically needs to be checked?
Trying to set up conditional formatting on a Lobby element so that a numeric value (like Balance) turns red when it exceeds another value (like Budget), but the formatting doesn't seem to apply anywhere visible — what's the trick to the Formatting tab?
Is there a rule of thumb for whether a given IFS batch queue should be configured with more than one database process, versus the single process most queues use by default?
Is there a way for a Lobby element's data source query to know which specific lobby page it's currently being executed from (its page ID), so the same data source can behave differently depending on the page displaying it?
A Lobby list element's navigation link (e.g. clicking an Opportunity number to open the record) doesn't even render as clickable — what's a common cause?
Building a Custom Event that reads recently-written History Log data (to assemble a persistent audit note) — can the timing/order of History Log writes relative to an 'after' Custom Event firing be relied upon, given that both are effectively Oracle triggers on the same save?
History Log configuration is available in the classic IEE client, but there's no equivalent screen for it in Aurena on the same installation — is this missing from Aurena, or does it show up in a later release?
A classic-client 'Navigate to 3rd party application' customization always opens the link in Internet Explorer — how can it be forced to open in Microsoft Edge instead?
Streams notifications are being cleaned up after 1 month, but a 3-month retention window is needed instead — where is this retention period actually configured?
Multiple Lobby pie charts pulling the same underlying categories (like 'Records To Be Counted' and 'Records Counted') sometimes show inconsistent colors between charts — the same category is blue on one chart and green on another. Is there a way to force consistent category colors across pie charts?
An Object Connection between two screens (e.g. Incident and Work Order) is correctly configured and lets you select and link records on the Connected To tab, but the RMB 'Object Details...' option to jump to the connected record's own screen is missing in one environment, even though the exact same setup works in other environments on similar update levels — what's worth checking first?
After editing a custom field's SQL statement, the change doesn't appear on the screen even after the usual cache refresh — what's the correct sequence to get an edited custom field's new definition actually showing?
The Attachment 'MapPosition' object-connection type, available in IEE, doesn't seem to exist as an option in Aurena — is this confirmed missing, and is there an Aurena equivalent?
Is it possible to show an interactive Yes/No confirmation from a Custom Event Action and branch the transaction based on the user's response, using Client_SYS.Add_Warning?
IEE fails to start with 'IFS application is busy initializing, cannot attach to it' right after a database and application server restart, even though other users can log in fine and the MWS servers are all confirmed running — what's the fix?
A screen's search filter isn't remembered between visits (e.g. searching for one Project, then returning later to find the filter cleared), even though this used to auto-fill with the last search — what should be checked?
Two custom fields sit side by side on a form, and one of their labels needs to be hidden (so the two fields visually read as one combined label followed by both fields), but there's no obvious layout option to remove just one field's label — is this achievable?
One specific user (on SSO) gets a fatal 'String reference not set to an instance of a String' crash from IEE Explorer immediately on startup, with the error trace pointing at language initialization — clearing the browser and rebooting the machine hasn't helped. What else can be tried?
Navigating between two Custom Logical Units via a Custom Menu Transfer command, where the connecting key is a Persistent Reference-type custom field (pointing at a third Custom LU's OBJKEY) rather than a plain value field, fails or throws an 'Invalid Type definition' error depending on which of the view's two generated key columns is used — how should the source/destination keys actually be configured?
A Lobby Link-type element built from a Saved Search on Customer Order Lines can't be configured with a target Page (the Page field is empty and unselectable), so clicking the link doesn't navigate anywhere — the same setup works fine if the data source's underlying view is changed to the plain CUSTOMER_ORDER_LINE view instead of the view actually used by the Customer Order Lines screen. Why does this happen, and is there a way to keep the original view?
A custom Aurena Command Group button (ExecuteAction) doesn't respect a JSON-logic-style Enabled configuration expression the way a standard out-of-the-box button (like 'Create CO') does — the button always shows regardless of the condition entered. Is this supported for custom commands?
A Custom Event Action's PL/SQL block, wrapped in `Pragma autonomous_transaction`, never seems to enter its own FOR loop over the just-saved record — even a debug error message placed inside the loop never fires — even though the exact same query returns rows correctly when run directly in a PL/SQL tool. What's going on?
The database consistently shows a very high number of INACTIVE sessions (over a thousand) that never seem to clear out on their own — should inactive sessions be killed automatically once their idle time expires, and is a persistently high inactive count actually a problem worth investigating?
Is it possible to export a set of custom-built Lobby pages, data sources, and elements from one environment so they can be re-imported later (e.g. after a test environment gets refreshed with live data), without losing the development work?
The Save button for search filters is greyed out/disabled for one user but works fine for another user on the same environment with what looks like an equivalent permission set — what's a quick thing to check before digging through permission-set grants?
Is there a way to write a Saved/Advanced Query's condition dynamically against 'whoever is currently running it' (their User ID or Person ID), rather than hardcoding one specific username, so the same shared query works correctly for every user it's shared with?
A read-only custom field's SQL gives the correct, differing result per record when tested directly in a PL/SQL tool, but once deployed as an actual custom field, every record on the same parent (like every line on the same Customer Order) shows the identical value instead of each line's own correct value. Why would the deployed custom field behave differently from the same query run manually?
What's the correct way to delete or un-deploy a custom field in IFS10, when there are other custom fields still active on the same Logical Unit?
How do you create a custom 'process' that a Custom Menu item can be scoped to, so the menu item only appears in a specific window reached via a specific Navigator entry rather than showing up on every window using the same underlying LU?
On Apps9, a Custom Event needs to fire only when a date field transitions from having no value to having a value, but the Event's condition builder in that version doesn't offer an IS NULL operator option — how can this condition still be implemented?
Creating an Inventory Part in IFS10 fails with 'domain index is marked LOADING/FAILED/UNUSABLE' — how is this resolved?
Adding a custom Aurena page (built via Page Configuration) to the Navigator so users can reach it directly, instead of going through Projection Configuration > Page Configuration > View Page every time — what values actually go into the Navigator Designer's Client and Page fields?
Can IFS be used on Android or iOS mobile devices, either through Aurena or the classic Enterprise Explorer client?
A custom PL/SQL block referencing a standard framework table directly (like FND_STREAM_TAB) works fine for the Application Owner account but fails with 'PLS-00201: identifier ... must be declared' for every other user — why does this only affect non-owner accounts?
Is there a setting in the Admin Console to change the graphic shown in the lower-right corner of the classic IFS Applications client window, separate from the login-page branding options?
Is there an officially recommended screen resolution for users running the Aurena client, the way there are documented recommendations for IEE?
Custom fields added to a specific page (like Project Analysis, built on the ProjectBalance LU) come up blank no matter what SQL or reference configuration is used, even though custom fields work fine on other similar pages — could this be a page-specific restriction rather than a configuration mistake?
Is there a way to periodically back up users' Personal Profiles, so they can be restored if something goes wrong or gets accidentally cleared?
Custom fields used to track supplier-specific info on a Purchase Order also get copied over whenever 'Copy Order' is used to duplicate that PO, requiring the values to be manually cleared afterward each time — is there a way to exclude a specific custom field from being carried over by Copy Order?
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