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IFS Print Agent fails with 'Exception License error. Error number: 13' — which license does this actually refer to, and how is it fixed?

Answer

This is almost always a credentials issue with the IFSPRINT account rather than a genuine licensing problem — Print Agent's configuration can auto-populate what looks like an already-entered (encrypted) password even when the underlying password field is actually blank, which commonly happens right after an uninstall/reinstall of Print Agent. Even if everything else in the configuration looks correct, re-enter the actual IFSPRINT user's password explicitly in Print Agent's setup — this resolves the license error in cases where the password field only appeared to be populated.

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