A Report Rule set up to send an email when a report is printed via an RMB command (like Print Order Confirmation) doesn't seem to be firing at all — no email arrives, and it's unclear whether the rule itself, its condition, or something else is the problem.

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Answer

First confirm you're actually completing the print action — the rule fires off the print event itself, so it only evaluates after pressing OK/confirming on the print dialog, not just from opening it. Check the Report Rule's own log next: a 'No condition met' (or similarly worded) log entry there confirms the rule is being evaluated but its condition isn't matching, which narrows the problem to the condition logic rather than the rule's trigger wiring. To isolate further, temporarily remove the condition entirely and confirm the rule fires unconditionally on every print — if it does, the issue is specifically in how the condition is written; if it still doesn't fire even unconditionally, the problem is with how the rule itself is wired to the report/action rather than its condition.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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