A specific Report Designer report shows Error status in Print Manager, but the message field for that entry is completely empty — how do you find out what the actual underlying error was?

All FAQ questions / Reporting and analytics

Answer

Check the PRINT_JOB_TAB table directly for the specific result_key of the failed print job and look at its message column — this often contains the actual error text even when the Print Manager's own UI shows the message field as empty. Also check the server logs for more detail. If you do see something in the Print Manager UI but it looks blank or cut off, try highlighting the row or the message field and copying its value out — sometimes an embedded line break in the error text prevents it from displaying properly on a single line in that UI field, even though the underlying data is genuinely present.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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