Trying to open a Crystal web report in IFS produces an error, and inspecting the report server configuration shows the relevant instance listed as a plain folder rather than an application — what does that mean, and how is it fixed?

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Answer

A Crystal report server instance needs to actually be registered as an application, not just exist as a folder — if it shows up as a folder, try RMB > Convert to Application on that node first. If that option doesn't resolve it, the more reliable fix is to set that broken instance aside (to delete later) and create a fresh instance by following the technical documentation's setup steps from scratch, then update the relevant system parameters to point at the newly created instance instead of the broken one.

Documentation-based answer. Confirm the product and release before applying it. This answer has not been verified in an IFS environment.

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