Reporting and analytics FAQ
Browse questions about reports, layouts, lobbies, printing, and analytical results. Follow the question that matches your symptom, then use the related lessons to define expected results and check them against the source.
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Release note: These answers include IFS Cloud and older IFS Applications topics. Confirm the product and release mentioned in each answer. They are written explanations, not procedures verified in an IFS environment.
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293 questions · page 1 of 8
Is there a way to know what reporting or analysis features are planned for a future release?
A report's date or number formatting doesn't match what we expect.
A print job fails because the selected printer isn't mapped to a print agent.
Can we retrieve a report's underlying data through an API instead of running the report itself?
How do we retrieve a generated report PDF programmatically for use in another system?
A report action ran successfully but the expected email with the attached PDF was never sent.
A report or print job runs out of memory on a large dataset.
Can a report be launched from a custom menu action and automatically use the current record as its parameter?
How do we add a new output channel — generating a spreadsheet file, for example — for an existing report?
A user-interface workflow prompting for one identifying field ends up retrieving the wrong record, or errors while processing the request.
After a platform update to row-level security (RLS) implementation, generated access doesn't include all the code combinations we expect.
End users with correct permissions try to export a Business-Reporter-based report from another report's page, but it comes back blank.
IFS Print Agent fails with a database error about a value being too large for a column, even though printing otherwise seems configured correctly.
Where is the translatable text shown on a generated report actually defined, so it can be found and changed?
Can a lobby page be added as a custom navigation button (like a link from a case) while still passing a parameter into it, such as a specific customer?
Print Manager shows "An item with the same key has already been added" for a specific report, but the report still prints, and the same report works fine from another entry point.
Is there detailed shop order cost history available, and where would we find or export it for a large date range?
Can the filename or message body used when emailing an attached invoice/report be customized through configuration?
A newly created Lobby Datasource saves successfully and previews fine, but then disappears and doesn't show up as an option when adding it to a dashboard element.
A Crystal report fails with an SSL handshake error after an upgrade, when it previously worked.
An email-triggering report event fires and the email arrives, but the attached PDF is corrupted.
Aurena shows a different set of Order Reports available to a user than IEE did, even though the same permission set is assigned in both.
Can a lobby element navigate to an assistant while pre-populating some of the assistant's fields (like a site and location) from the lobby's context?
Report Designer fails to open or preview a specific exported layout — how do we tell whether the problem is the tool itself or that specific layout file?
How do we add a company footer to a report layout in Report Designer, like for an invoice?
Where should .REP-style report layout files be committed in the customer solution repository — has this changed with Report Studio replacing Report Designer?
What's the practical way to automatically email a customer invoice PDF as soon as the invoice is created?
Can a report be configured to output as a PDF file saved to a specific folder on disk, rather than just printed or emailed?
Can one lobby parameter (like Company or Year) drive multiple separate lobby elements at once?
A Crystal Reports server shows "Error in retrieving the parameters" and logging settings can't be saved, with a SOAP-related exception.
Can the display order of a lobby's Page Parameters be changed without deleting and re-adding them?
The pageNumber() and totalPages() functions used in Report Designer don't work when building a layout in Report Studio.
Which database table stores the actual query/statement behind a lobby element, for impact-analysis purposes?
A CONCAT() expression combining a date field and a string in Report Designer doesn't print anything.
After an upgrade (like Apps 7.5 to 10), all standard reports show the default IFS logo instead of the company's own logo.
After copying a standard .report/.rdf pair into a custom area and adding an entity in Developer Studio, the two files appear disconnected and generated code doesn't reflect the change.
A report shows a standard field's description text instead of the more specific value we actually configured for that record.
A dynamic value like "the current year" can't be passed into a target lobby's page parameter via a lobby element link, even though a hardcoded year value works fine.
Can an Order Report produce an Excel output, not just PDF?
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